BBB Accredited Businesses

Policies

Policies effective April 15th, 2009

Weekly Lawn Care

Canada Yard Pro's lawn care services start May 1st through Oct 15th, weather permitting. Canada Yard Pro is willing to skip a weekly cut that is not necessary provided we have been notified by the customer 24 hours in advance. Customers that choose to skip a weekly cut should keep in mind that; should a lawn be allowed to grow more than an "average week's" growth, the customer will be billed for a bi weekly cut.

We would like to provide you with the best lawn care possible. Customers who own pets, must have their pets “picked-up-after”. Excessive pet debris that is not picked up prevents our crews from providing you with a proper cut. On this circumstance, at our discretion, your cut will be skipped and you will be billed for the service call.

Clippings & Debris

Canada Yard Pro will make every attempt to schedule your service, usually the day before your normal garbage day. Clippings will be left in your City refuse/black bins or curbside if you do not have City refuse/black bins or if this bin has not been left available to us. If we are unable to accommodate your service the day before you garbage day or if weather/holidays change our service date; the clippings will be left at your designated garbage area. During spring and fall services when there is excessive debris removed from your lawn, please note that the City garbage crews will generally take up to 5 bags of garbage/debris, provided the bags are within the stipulations of refuse pickup.

Snow Removal

Canada Yard Pro sends its crews out within two hours from the time it has stopped snowing, where residential bylaws allow. We will only send crews out if it has snowed 2 cm or more, and your snow will be cleared within 24hours of cessation of snowfall, usually within 12 hours. Customers who choose to remove their own snow prior to their regular service call must inform Canada Yard Pro during regular business hours, or they will be billed for the service.

Please read our Snow Removal Contract & Policies document for further information on snow removal services.

Xmas Light Set Up

Please read our Christmas Light Product Pricing & Set-up Fees page for details.

Admin Fee

There is an automatic $1.00 Admin fee for each credit card transaction being billed. This will be effective April 1/2016.